Terms and Conditions for Techaclean.com
Introduction
Welcome to Techaclean.com, owned by Websire.dk, a digital media agency. These Terms and Conditions govern your use of our website and services, specializing in providing innovative cleaning products sourced globally. Please read them carefully before making a purchase.
General Information
- Company Name: Websire.dk
- Address: Østergårdsvej 2, 2.sal
- City & Zip Code: 6000 Kolding
- CVR Number: CVR: 42879576
- Phone: +45 60 51 62 53
- Email: Invoice@techaclean.com
Scope and Parties
These Terms apply to all transactions between you, the Customer, and Techaclean.com, the Seller. By using our site, you agree to these Terms.
Products and Prices
We offer a curated selection of innovative cleaning products. All prices are in EUR or the preferred currency in the customer’s country, including all relevant taxes. We reserve the right to change prices without prior consent and take precautions for sold-out items.
Payment
We accept VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, and Bank Transfer. Payment will be charged when the item is shipped.
Delivery and Shipping
Our products are sourced from various international suppliers to provide you with the best quality. Orders placed before 5 PM are aimed to be shipped the same day, others the next business day. We ship internationally with rates starting from 5 EUR. Please note that delivery times may vary, with a standard delivery time of 10-14 days within the EU. Special delivery conditions may apply to specific products.
Right of Withdrawal and Warranty
You have a 30-day full return right on goods bought in our webshop. There is a 2-year warranty under the Sale of Goods Act. Return costs must be borne by you. Returns are sent to the company address.
Reclamation
A 2-year claim is given in accordance with the Purchase Act. Details of how to return are mentioned above.
Refunds
For refunds, please provide bank details so the agreed amount can be transferred. Refunds are processed using the same payment method used during purchase, unless explicitly agreed otherwise.
Data Protection
Your personal data is important to us, and we handle it with care. For more information, see our Privacy Policy.
Changes, Law, and Jurisdiction
We reserve the right to change these Terms, and any disputes will be governed by the laws of Denmark.
Exclusions from the Right of Withdrawal
Certain goods are excluded from the right of withdrawal, including goods made to the consumer’s specifications or with a clear personal touch, sealed goods, goods mixed inseparably with others, and digital content not supplied on a physical medium.
Complaint Guide
If you have a complaint or objection regarding a product or service you have purchased from us, please follow the instructions below:
- Go to our contact form: Locate the contact form on our website.
- Choose inquiry type: Select “Objection/Complaint” from the dropdown menu.
- Fill out the complaint information:
- Complaint Type: Choose the relevant complaint category from the dropdown menu (e.g., Product Defect, Service Issues, etc.).
- Order Number: Enter your order number.
- Description of the Issue: Provide a detailed description of the problem.
- Upload Images (if applicable): Add images if they can help illustrate the issue.
- Submit your complaint: Click the “Send” button. Your complaint will be processed, and you will receive a confirmation message. We will then contact you as soon as possible to resolve the issue.
- Common Information (if necessary): Fill out address information if it is relevant to your complaint.
- Security Confirmation: Complete the CAPTCHA or other verification to prevent spam and automatic submissions.
If you have a complaint and we are unable to find a solution together, you may use one of the following options to complain:
• Center for Complaint Resolution, via complaint portal at Nævnenes Hus. Go to complaint portal. • Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. • If you are a consumer residing in another EU country, you can file your complaint on the EU Commission’s online complaint portal. Go to the EU complaint portal.
Contact Us for General Inquiries
If you have any general questions, feedback, or concerns, we welcome you to reach out to us through our online contact form. Here’s how you can do it:
- Access the Contact Form: Visit the “Contact Us” page on our website to access the contact form.
- Choose Inquiry Type: Select “General Contact” from the dropdown menu to indicate that your inquiry is general in nature.
- Provide Your Information: Fill in your name, email, and subject related to your inquiry.
- Write Your Message: Type your message or inquiry in the provided space. Be as specific as possible to help us understand your concern.
- Submit Your Inquiry: Click on the “Send” button to submit your inquiry. A confirmation message will be displayed, and our team will respond to you as soon as possible.
Should you prefer, you can also email us directly at invoice@techaclean.com
